This Privacy Policy applies to all personal information collected by Emanuele Borriello trading as Partenope Fitness (ABN: 17 617 517 495) via the products located at https://www.partenopefitness.com.au.

How to get in touch about your privacy

Your privacy is very important to us. If you have any questions regarding our information policy and other privacy aspects of our location or products, you can contact us at: partenopefitness@gmail.com

Collection and Purpose

We collect your personal information disclosed to us during the purchase process. We may also collect personal information from you in the course of your use of our website including, but not limited to:

Contact Us Page;

Cart; and

Publicly available information.

We collect the following types of personal information:

Name;

Email;

Contact Information, including but not exclusive to your email address;

Demographic Information, including but not exclusive to your postcode

any other information relevant to customer surveys or offers.

Disclosure

The purpose for which we collect personal information is to provide you with the best service experience possible on the website and products and for our internal business purposes that form part of normal business practices. Some provision of personal information is optional. However, if you do not provide us with certain types of personal information, you may be unable to enjoy the full functionality of the website and services.

We may disclose personal information only to our service providers who assist us in operating the website and services. We will only disclose personal information to an unrelated third party with your consent.

Apart from such circumstances, we may disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring or interfering (intentionally or unintentionally) with our rights or property, users or anyone else who could be harmed by such activities.

We may also disclose personal information as required by law.

In the event that we sell or buy businesses or their assets, or engage in transfers, acquisitions, mergers, restructurings, changes of control and other similar transactions, customer information is generally one of the transferable business assets. Thus, your personal information may be subject to such a transfer. In the unlikely event of insolvency, personal information may be transferred to a trustee or debtor in possession and then to a subsequent purchaser.

If you voluntarily provide information in publicly accessible areas of the Site and Services, the information can be viewed and therefore used by others. We advise users not to disclose contact information that they do not wish to have publicly available. We are not responsible for personal information you choose to submit publicly.

Access and Correction

Australian Privacy Principle 6 of the Privacy Act 1988 (Cth) allows you to get access to, and correct, the personal information we hold about you in certain circumstances. If you would like to obtain such access, please contact us on the details set out above.

Please note that the access and correction requirements under this Privacy Policy operates alongside and do not replace other informal or legal procedures by which an individual can be provided access to, or correction of, their personal information, including the requirements under the Freedom of Information Act 1982 (Cth).

Complaint

Australian Privacy Principle 1 of the Privacy Act 188 (Cth) allows you to make a complaint about any alleged breaches of privacy. In order to lodge a complaint with us, please contact using the details above with the following information:

Your name and address;

Details of the alleged breach of privacy; and

URL link to the alleged breach of privacy (if applicable).

Please allow us 30 days to investigate your complaint, after which we will contact you immediately to resolve the issue.

Retention of Information

We retain information for as long as required, allowed or we believe it useful, but do not undertake retention obligations. We may dispose of information in our discretion without notice, subject to applicable law that specifically requires the handling or retention of information. You must keep your own, separate back-up records.

Security

You must do what you reasonably can to ensure the security of your personal information. It is your obligation that you protect yourself against unauthorised access to your password and to your computer. Be wary of including sensitive information in your emails to us as they are not necessarily secure against interception. We will not ask for passwords in an email and you should assume that if you get such a request, it must be fraudulent.

We have processes in place to ensure the security of your personal information. We have physical, electronic, and managerial procedures to help safeguard and prevent unauthorised access, maintain data security, and correctly use your information. We do not store your credit card information and instead submit credit card information directly to our bank for immediate processing.

However, neither people nor security systems are infallible, including encryption systems. While we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Cookies

To improve your experience on our website and services, we may use “cookies”. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our site may place on your computer as a tool to remember your preferences. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our website, products and services.

Our site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of such other websites. When you go to other websites from here, we advise you to be aware and read their privacy policy.

Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. We also use different software to collect and track spending trends and habits.

By using this website and the services, you consent to the processing of data about you by Google in the manner described in Google's Privacy Policy. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google. You also consent to our usage of software to collect and track spending trends and habits.

Transfer out of Australia

The website is currently hosted in Australia. However, Partenope Fitness may choose to set up more servers in countries other than Australia in the future and we may transfer all data on the site and services (including all personal information) to our hosting service providers and data centres who may be located overseas, as selected by Partenope Fitness in its sole discretion. You hereby expressly and voluntarily grant your informed consent to such transfers.

Changes to Privacy Policy

We reserve the right to amend this Policy at any time. Changes and clarifications will take effect immediately. If we make a significant change to the Policy, we may issue a notice by email or through notice on the home page of the website and services. We encourage you to check the Policy from time to time to check for changes.

Consent

You warrant that you are able to give consents under Australian Law or, in the event that you do not have the capacity to give consent, you warrant that your guardian or attorney is able to give any consent required under this Privacy Policy on your behalf.

You hereby expressly and voluntarily grant your informed consent to Partenope Fitness to deal with your personal information in accordance with the terms and conditions of this Privacy Policy. Should you retract your consent, please contact Partenope Fitness. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the website and services.

Last updated on: 27/11/2021

Shipping Policy for Partenope Fitness – Gym Equipment Across Australia

Thank you for choosing Partenope Fitness for your gym equipment needs! We are committed to providing a smooth and efficient shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we handle the delivery of your gym equipment orders across Australia.

1. Shipping Areas
We currently offer shipping across all of Australia, including:

Mainland Australia

Tasmania

Regional & Remote Areas

If you're located in a remote or hard-to-reach area, we may contact you to discuss shipping options or costs, as some locations can require longer shipping times or additional charges.

2. Processing Time
Order Processing: All orders are processed within 1-3 business days, Monday to Friday (excluding public holidays). Please note that during peak times, such as holidays or sales events, there may be slight delays.

Custom or Large Orders: If you're ordering custom equipment or large items, processing times may be longer. We'll notify you of any delays.

3. Shipping Methods
We use reliable shipping carriers to ensure your gym equipment arrives in great condition and on time. Our shipping partners include:

Australia Post

Courier Services (e.g., TNT, StarTrack, or local couriers)

Depending on the size and weight of your order, we will choose the best carrier to ensure the fastest and safest delivery.

4. Shipping Costs
Standard Shipping: Shipping costs are calculated at checkout based on your delivery location and the size/weight of your order.


Remote Areas: If you are in a remote location, additional shipping fees may apply. We will contact you before processing the order if extra charges are necessary.

5. Estimated Delivery Times
Metro Areas: Typically, delivery takes between 3-10 business days.

Regional Areas: Delivery generally takes between 7-21 business days.

Remote Areas: For remote or less accessible areas, delivery times may vary and could take up to 21 business days.

Please note that these delivery times are estimates and may be affected by factors outside of our control (e.g., weather conditions, high demand, carrier delays).

6. Order Tracking
Once your order has been shipped, we will send you a confirmation email with a tracking number and a link to track your delivery. You can check the status of your shipment on the carrier’s website using the tracking details provided.

7. Damaged or Lost Items
While we take great care to pack your gym equipment securely, sometimes damage can occur during shipping. If your items are damaged or lost during transit, please contact us within 48 hours of receiving your order. We will help resolve the issue. All deliveries will have pictures proof of the condition of the item before shipping.

8. Order Issues & Missing Items
If you believe there is an issue with your order (e.g., missing parts or incorrect items), please reach out to our customer support team within 7 days of receiving your shipment. We will assist you in getting your order corrected where there is a clear fault from us.

9. Shipping to PO Boxes
We recommend that you provide a physical address for the best possible delivery experience. While we can ship to PO Boxes, please note that some larger items may require a physical address for delivery.

10. Shipping Policy Updates
We reserve the right to update this shipping policy at any time. Any changes will be posted on this page, and the date of the latest update will be noted.

Where the shipping cost estimate on the order are lower than the actual shipping cost, Partenope Fitness reserve the right of contacting the client quoting the real shipping cost. Buyer can accept to pay the difference or having full refund of the order.

Thank you for supporting our small business and trusting us to provide the gym equipment you need to achieve your fitness goals!

For any returns, please contact us via email.

We do not accept return for change of minds.
For orders of Clothing and Protection Gears where sizes are not correct, we try to replace them with correct size if we have in stock, otherwise we supply a voucher for the same amount after return of the item.
Shipping for return order is paid by the customer, unless there is not a clear fault by our Business. Shipping fees will not be refunded.